It is beneficial to express genuine benevolent emotions for others
Do you work in customer services? If you do, it is better to express your positive interpersonal feelings naturally. Suppressing the benevolent interpersonal emotions of employees for customers has a negative impact on customer satisfaction, as indicated for the first time in a new study conducted by Prof. Dana Yagil of the Department of Human Services at the University of Haifa. The study was published in the journal Motivation and Emotion. “Suppression of positive interpersonal emotions is contrary to natural behavior in social interactions,” said the researcher.
At a Glance No. 18, 2015
A new partnership between the University of Haifa and the Israel Oceanographic and Limnological Research Institute will advance deep sea research in Israel
As part of the first cooperative venture of its kind between the University of Haifa and the Israel Oceanographic and Limnological Research Institute, a festive cornerstone laying ceremony was held launching the construction of the deep sea research labs for the Harry and Leona Helmsley Mediterranean Sea Research Center at the University of Haifa. “This is a historic partnership that will substantially advance sea research in Israel. We are proud of this cooperation, which further establishes the University of Haifa as the leading Israeli research university for sea,” said University's President Amos Shapira.